Introduction
This page was last updated on 01/12/2025. 
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We are JPS Leicester Limited, trading as JPS Firewood & Forestry and The Log Burners Lounge.
This Privacy Policy applies to all platforms operated by JPS Leicester Ltd, including:

• The Log Burners Lounge website (logburnerslounge.co.uk)

• The Log Burner Chat App / Log Burners Lounge App

• Any related online services, forms, or communication tools

We only store the personal information you provide to us, and only for the purpose of delivering our services, managing your account, communicating with you, or improving our platforms.
Types of Data We Collect
1. Website Cookies
Cookies are small files stored in your internet browser to help our website function properly and improve your experience.
We use two main types:
Session Cookies

• Deleted when you close your browser

• Do not personally identify you

• Used for basic functionality

Persistent Cookies

• Stored on your device until they expire or you delete them

• Used to remember preferences, help with analytics, and improve your experience

A table of all cookies used on this website is available at the bottom of our website.
2. Google Analytics
We use Google Analytics on the Log Burners Lounge website to understand visitor behaviour—such as how many people visit and how long they stay.

• All data collected is anonymised

• We cannot identify individuals

• We do not attempt to identify anyone

You can read more about Google Analytics privacy practices here:
https://support.google.com/analytics/answer/6004245?hl=en
3. Mailing Lists & Contact Forms
You may submit your details through our website contact form, newsletter sign-up, or app registration.
We may collect the following:

• Name

• Email address

• Phone number

• Property address (if relevant to a service or order)

• Any information voluntarily provided in your message

Your details are sent to us through Wix (for websites) or our app system and stored securely in our contact database and email server.
If you prefer not to use forms, you can contact us directly by phone or email.
4. Information Collected Through Our App
When using The Log Burner Chat / Log Burners Lounge App, we may collect:
Account Information

• Name

• Email

• Username

• Profile information

• Optional details you choose to share

App Usage Data

• Device type

• App activity (e.g., pages visited, features used)

• Technical diagnostics

This helps us improve the app, maintain security, and provide community functions such as forums and messaging.
Community Content
If you post in forums, chats, or discussions within the app, the content you share becomes visible to other users.
We do not sell this information or use it for advertising.
Push Notifications
If you enable notifications, we may send updates, alerts, or announcements relevant to the community.
You can disable notifications at any time in your device settings.
5. How We Use Your Information
We use your data to:

• Provide access to our websites and app

• Manage your account

• Deliver services, orders, or community features

• Communicate with you about updates or support

• Improve the performance of our sites and app

• Maintain platform security

We do not sell your data.
6. Sharing Your Information
We may share information only with:

• Service providers who support our website/app operations

• Delivery partners (for firewood orders)

• Legal authorities if required by law

We never sell personal information.
7. Data Security
We take reasonable steps to protect your information.
However, no online transmission is ever 100% secure.
8. Your Rights
You are entitled to:

• View the personal data we hold

• Request corrections

• Request deletion of your data

• Request a copy of your data

Contact our Data Protection Officer:
Joseph Godfrey
info@jpsleicester.co.uk
9. Children’s Privacy
Our services are not intended for children under 16.
We do not knowingly collect data from minors.
10. Changes to This Policy
We review this policy at least annually and update it as needed.
The most current version will always be available on our websites and in the app.